Refund policy

Return and Refund Policy

At Mexopo, we strive to provide a seamless shopping experience. If you are not fully satisfied with your purchase, our return and refund process ensures clarity and fairness for all customers.

1. Return Timeframe
You may request a return within 30 days of receiving your order. Items must be in their original condition, unused, and include all original packaging and tags. Returns that show signs of wear, damage, or alteration may not be eligible for a refund.

2. How to Initiate a Return
To begin a return, please contact our support team at orders@mexopo.eu. Include your order number and a brief explanation for the return. Once approved, we will provide instructions for sending your item back.

3. Return Shipping Responsibilities
Customers are responsible for the cost of return shipping unless the item is defective or sent in error. We recommend using a tracked and insured shipping method. Mexopo is not responsible for items lost during transit.

4. Refund Processing
After receiving and inspecting your returned item, we will notify you of the refund status. Approved refunds will be credited to the original payment method within 5–10 business days. Please note that original shipping fees are non-refundable.

5. Issues with Your Order
If your order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery. We will work with you to resolve the issue with a replacement or a full refund where appropriate.

6. Delayed Refunds
If your refund has not been processed after 10 business days, please check with your bank or payment provider. For further assistance, contact us at orders@mexopo.eu.

7. Contact Information
For any questions regarding returns or refunds, our support team is available:
📧 orders@mexopo.eu

Mexopo reserves the right to modify this Return and Refund Policy at any time. The version in effect at the time of your purchase will apply.