Shipping policy

Shipping Policy

We are committed to delivering your orders safely and efficiently. This Shipping Policy provides clear information about how we process, ship, and manage your orders.

Order Processing
After your payment has been confirmed, we begin preparing your order for shipment. Processing typically takes 1–4 business days. During peak periods or promotional events, processing times may be slightly longer. A confirmation email will be sent when your order is ready to be shipped.

Estimated Delivery Time
Delivery timelines depend on your location and the shipping method chosen. Most orders are delivered within 6–14 business days. Please note that unforeseen circumstances such as customs inspections, weather events, or carrier delays may affect delivery times.

Tracking Your Order
When your order is dispatched, you will receive a tracking number via email. This allows you to monitor the status of your shipment through the carrier’s website.

Shipping Costs
Shipping fees are calculated at checkout based on your location and selected delivery method. Occasionally, we offer free shipping or promotional rates, which will be displayed prior to checkout.

Accuracy of Shipping Information
It is the customer’s responsibility to provide accurate and complete shipping details. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

Lost or Damaged Packages
If your package is lost or arrives damaged, contact us immediately at orders@mexopo.eu. We will work with the shipping carrier to resolve the issue and provide a replacement or refund when applicable.

International Shipments & Duties
International orders may incur customs duties, taxes, or import fees. These are determined by local authorities and must be paid by the recipient. Such charges are not included in the product price or shipping fees.

Policy Updates
We reserve the right to update this Shipping Policy at any time. Any changes will take effect immediately once posted on our website.

For questions regarding shipping, delivery, or tracking, reach out to orders@mexopo.eu. We are dedicated to providing a reliable and hassle-free shipping experience.